I never got a confirmation email after my purchase.
Check your SPAM or junk mail folder. If you can’t find it in your inbox or SPAM/junk folder, please contact support directly.
My download was interrupted.
We use Amazon Cloud for distributing the digital files, and they find a server closest to your location for the best possible speed. However, sometimes connections can be slow. We would recommend trying other browsers if you see frequent interruptions, and another internet connection if one continues to fail. If you still have a problem, contact support for a download reset. Be sure to state any specific error messages so we can better assist you.
Our products come in zip files. Click on the file and it will open.
After completing your download locate the file and double click on it. Your extraction software should automatically recognize it as needing to be unzipped. If your software doesn’t automatically unzip it then launch your extraction program, manually locate the file, and open it within that program for unzipping. The two programs we recommend for this process are; StuffIt for Mac, or WinZip for PC.
I am having difficulties playing and viewing the video. What should I do?
First, make sure the file is unzipped and that you have the latest version of Quicktime or VLC. If the file refuses to play correctly, download it again as you most likely didn’t complete it the first time, or it’s simply corrupted. Contact support if the issues continue and we’ll get it working for you.
I tried to download something to my iPad/iPhone/Kindle/Xbox/PS3 and it didn’t work.
Although some of these devices can stream audio & video, most of them cannot save downloads. Our products are not carried by iTunes – the only source for direct downloading of anything to an Apple product. So, iPad, iPod and iPhone users need access to a computer. If you would like to download the shows for viewing on your device, download it to your PC/Mac and transfer or sync the file to iTunes. If you don’t know how to do this with your device, please contact support at the device’s manufacturer. The PS3 doesn’t unzip folders. You would have to save the file onto the computer, unzip the file, then transfer them to the ps3 via a flash drive.
Why is your server so slooow?
Some ISPs (Internet Service Provider) have bandwidth limits and have a limit on the size of file you may download. They may also ‘choke’ or throttle back the download after you have used a certain limit during a period of time. Check with your ISP to see if this is the case. The solution is to use an unlimited account with your ISP or another ISP. The zip files are served from Amazon servers around the world. Speeds may vary depending on local network conditions.
I hate it. How do I get my money back?
If you would like a refund, please contact support with your receipt from PayPal and they can take it from there.